Product Support Specialist

• 📍 Strategic office locations in either Melbourne or Brisbane
• 📈 Excellent career progression within a global manufacturer
• 💡 Mentor dealer networks and build technical capabilities

About the company

Our client is a well-regarded player in the Agricultural/Farm Machinery space, manufacturing and wholesaling machinery, parts, and accessories in numerous regions throughout the world. Their products are sold to the market through a national distributor/dealer network.

They have experienced strong growth and expansion over the years and are ready to take it to the next level! You will be joining an exciting company that has been in operation for over 50 years and can offer excellent career progression, support, and guidance.

About the job

Are you a mechanically minded professional looking to transition into a high-level technical advisory role? We are seeking a Product Support Specialist to provide expert diagnostic guidance and service direction for a diverse portfolio of agricultural machinery. Based in either Melbourne or Brisbane, this role focuses on supporting dealer networks to resolve complex technical issues efficiently.

Acting as a key Technical Support Representative for the region, you will utilise digital ticketing systems and phone support to troubleshoot equipment failures. Your goal is not just to provide a fix, but to build dealer capability through structured mentoring and high-quality technical documentation. While harvester experience is preferred, we welcome applications from technicians with other specialisations or those with strong mechanical aptitude seeking a career change.

Role responsibilities

• Provide accurate diagnostic support to field staff and dealers via phone and web platforms.
• Manage and monitor the escalation process for technical issues to ensure timely resolutions.
• Author and adapt technical service bulletins and documentation for the local market.
• Support product training and assist with quality audits at manufacturing sites when required.
• Analyse equipment performance and reliability to report findings back to global factories.

Required skills

• Strong mechanical background in heavy vehicles, agricultural machinery, or the automotive industry.
• Proven ability to troubleshoot and diagnose complex technical faults.
• Excellent communication skills for training and advising diverse stakeholders.
• High level of analytical thinking and the ability to interpret technical data.
• Proficiency in using digital support tools or CRM systems for case management.

The successful candidate will receive a base salary around $110,000 per annum, plus annual bonus.

About Teamrecruit

Looking for your next job in heavy vehicles, machinery, or equipment? Teamrecruit is Australia & New Zealand's top specialist in this field. With 15+ years of experience, vast networks, and unmatched industry knowledge, we'll connect you with the perfect opportunity from our database of nearly 3,000 dealers and OEMs. Let's find your dream job today!

For further information about this or any other roles, please contact Rowan Coe on 0448 026 681 or by email to [email protected] quoting reference 1706081. Please submit an application by clicking 'APPLY'.